|Cash Flow Improvement|
Managing receivables is critical if your organisation wants to improve cash flow, reduce bad debts and strengthen customer service. Kaizen Enterprises focuses on delivering the knowledge, skills and capabilities for businesses to learn how to achieve optimal cash flow, in-house, in a sustainable and cost-effective manner.
The vast majority of Australian businesses rely upon in-house collection, as many customers simply do not pay without being prompted. However, in many cases, especially where the function is part-time, debt collection is not carried out effectively, often due to a lack of skills or confidence. A business that learns how to improve its collections internally owns the process and has far fewer ongoing costs, both financially and in terms of opportunities for improvement.
The good news is that anyone can be trained to collect monies effectively. Kaizen Enterprises can help your business to establish the discipline of routine collection activity by creating effective role descriptions, training appropriate personnel and ensuring those personnel account for their debt collection activity on a regular basis.
Regular activity accountability makes it is easy to see the impact on receivables, while also enabling the business to nip problems in the bud, resolve customer queries and improve customer relationships.
Better still, you will be relieved to know that well-managed receivables management activities will not alienate your customers. Although it is fair to say that people’s noses have occasionally been put out of joint when free credit has been withdrawn, it is important to understand that the collections procedures put in place by Kaizen Enterprises are designed to ensure that the receivables process is smooth and professional.
In addition, if you have clients who require special consideration, you will always have the right to excise them from the receivables management process. When you partner with Kaizen Enterprises, the responsibility for selecting accounts to be actioned remains with your business manager at all times.